Client Success Manager
Core
Own the health, performance, and growth of hospital partners running Moxi robot fleets by managing executive relationships, driving issue resolution, and expanding adoption.
Role type
Senior Client Success Manager (Healthcare Robotics)
Builds
Moxi humanoid robot fleets for hospital environments
Domain
Healthcare operations + Robotics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
executive relationship management, data fluency, project management, cross-functional coordination, performance analysis, use case activation
Preferred skills
healthcare operations experience, hardware/robotics product experience, consulting experience
Responsibilities
Lead quarterly business reviews and leadership check-ins with hospital executives; monitor and diagnose site utilization and reliability data; manage end-to-end issue resolution and improvement projects; partner with clinical teams to activate new use cases and expand fleet footprint.
Seniority
Senior, hands-on IC