ServiceNow Implementation Consultant / Developer (m/w/d)
Core
Implementing and configuring ServiceNow solutions (ITSM, CSM, ITOM) to translate customer business and process requirements into technical implementations.
Role type
ServiceNow Implementation Consultant / Developer
Builds
ServiceNow applications and ITIL-based processes for enterprise clients
Domain
IT Service Management / Enterprise Software Implementation
Required skills
ServiceNow configuration and customizing, ITIL process mapping, JavaScript, Glide API, Flow Designer, Integration development, Test execution and quality assurance, Requirement analysis, Agile/Scrum methodologies
Preferred skills
ServiceNow certifications (CSA, CIS), Advanced JavaScript, Complex integration patterns
Technologies
ServiceNow, JavaScript, Glide API, Flow Designer, ITIL
Responsibilities
Configure and customize ServiceNow solutions over the project lifecycle, Implement ITIL-based processes (Incident, Problem, Change, Request, Service Catalog, CMDB), Analyze customer requirements and evaluate solution feasibility, Conduct testing and quality assurance, Coordinate with customers and business units to clarify requirements and present solutions
Seniority
Mid-Senior, hands-on IC
