Sr. Staff Engineer - Customer Agent
Core
Lead the architecture and implementation of Customer Agent, a conversational AI system enabling brands to interact with customers at scale.
Role type
Senior Staff Engineer (AI/Agentic Systems)
Builds
Customer Agent platform (conversational AI, agentic workflows, retrieval systems)
Domain
Ecommerce, AI, Conversational Interfaces
Deliverable
production ML models | product features
Required skills
distributed systems, LLM-powered applications, agent workflows, orchestration, evaluation frameworks, guardrails, observability, testing, monitoring
Preferred skills
conversational AI, customer support automation, human-in-the-loop workflows, reliability engineering for LLM products, 0→1 product building
Technologies
LLMs, retrieval systems, orchestration frameworks
Responsibilities
Lead architecture and design of core platform and AI capabilities; Drive technical strategy for conversational AI serving millions; Build and ship complex AI-powered product features; Partner with Product, Design, Data Science, and GTM leaders; Make critical decisions on agent architectures and reliability; Establish engineering best practices for AI systems; Mentor engineers through technical leadership.
Seniority
Senior Staff, hands-on technical leader with mentorship focus