Sr. AI Systems & Solutions Architect, Customer Success
Core
Design and build AI-powered solutions, prototypes, and workflows to accelerate content creation, automate operations, and enable smarter decision-making for the Customer Success organization.
Role type
Senior AI Solutions Architect (Internal Enablement & Strategy)
Builds
AI-powered prototypes, intelligent end-to-end workflows, and production-grade systems leveraging LLMs and internal data.
Domain
Ecommerce / Customer Success / Applied AI
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Systems thinking, LLM application (Claude, ChatGPT), prompt engineering, API integration, automation platform design, technical prototyping, stakeholder collaboration
Preferred skills
4+ years in AI solutions/architecture, building agents and skills, integrating AI with internal systems, rapid iteration based on feedback
Technologies
Claude, ChatGPT, Glean, MCPs, automation platforms, APIs
Responsibilities
Partner with leaders to identify high-impact AI opportunities; build and validate AI prototypes; design intelligent workflows connecting internal data; create documentation and enablement sessions for teams; iterate solutions based on user feedback and business outcomes.
Seniority
Senior, hands-on IC with strategy & enablement focus