Service Support - Mitarbeiter:in im technischen Kundendienst für Paketautomaten (all genders)
Core
First point of contact for customers and service partners for package station software maintenance, ticket analysis, and on-site technical support.
Role type
Service Support Engineer (Logistics Automation)
Builds
Package station software maintenance and support
Domain
Logistics Automation / Mechatronics
Deliverable
client delivery
Required skills
Technical training (HTL or vocational), customer support experience, ticket management, data analysis (logs/machine data), on-site troubleshooting
Preferred skills
English, mechatronics or informatics background
Technologies
Package station software, log files, ticketing systems
Responsibilities
Act as first contact for customer inquiries (tickets, calls, emails), perform internal software maintenance windows, conduct on-site visits as needed, analyze incoming requests and prepare data, resolve tickets and manage known issues