Escalation Manager, Event Response Team; エスカレーション マネージャー、イベント対応チーム
Core
Primary incident leader and escalation point for high-priority safety and operational issues for Waymo's autonomous ride-hail service, making real-time safety-driven judgment calls to protect the community.
Role type
Senior IC Escalation Manager (Event Response)
Builds
Waymo's fully autonomous ride-hail service and operations platform
Domain
Autonomous driving / Ride-hail / Safety Operations
Required skills
Real-time critical thinking, De-escalation, Cross-functional coordination, Executive communication, Incident review leadership, Workflow management software proficiency, Bilingual fluency (Japanese/English), Shift work flexibility
Preferred skills
Emergency operations leadership, Emergency Telecommunications certification, Law enforcement or emergency services background, Autonomous vehicle or rideshare industry experience
Technologies
Workflow management software
Responsibilities
Lead critical incident response and safety judgment calls, Coordinate cross-functional teams for business continuity, Conduct post-incident reviews and update playbooks, Standardize escalation frameworks and decision playbooks, Manage daily/weekly reporting for significant events, Mentor frontline teams during escalations