Staff Product Manager, AI Personalization
Core
Lead product strategy and execution for AI Personalization across Airbnb's customer support ecosystem, enabling AI to emulate the judgment and empathy of top human agents.
Role type
Staff Product Manager (AI/ML Platform)
Builds
Full-stack AI personalization platform for customer support, including retrieval systems, model prompts, and consumer-facing experiences.
Domain
Travel / AI / Machine Learning
Deliverable
production ML models | product features
Required skills
AI/ML-powered platforms at consumer scale, personalization systems, contextual data retrieval, LLM architectures (RAG, retrieval optimization), A/B experiment design, cross-functional leadership, consumer-facing AI products, product intuition for AI-human handoff.
Preferred skills
None stated.
Technologies
RAG, LLM architectures, retrieval systems, prompt engineering.
Responsibilities
Define long-term vision for 10-star personalized community support; partner with data science/ML to identify high-signal personalization signals; own product roadmap for ML models, signals, schemas, and prompt optimization; drive personalization experiment design and measurement (KPIs: self-solve rate, coverage, accuracy); collaborate with ML engineers on accuracy, latency, and scalability; scale personalization infrastructure across AI surfaces; build frameworks for continuous improvement of AI performance.
Seniority
Staff, strategic leadership with hands-on technical fluency.
