Managed Services Lead, Community & Player Operations
Core
Lead the development and delivery of a new managed services offering to help game studios strengthen player operations and community engagement.
Role type
Managed Services Lead, Community & Player Operations
Builds
Managed services packages for game studios covering playtests, community management, and creator programs
Domain
Gaming industry / Player Operations
Required skills
Community management, Player operations, Playtest management, Discord community management, Moderation, Data analysis, Stakeholder management, Strategic planning
Preferred skills
Consulting/agency experience, Player acquisition, Creator program development, Game studio network
Technologies
Discord, FirstLook
Responsibilities
Lead end-to-end player operations for multiple game studios, Develop and schedule effective player communications, Analyze playtest data and community sentiment, Coordinate player recruitment initiatives, Establish and manage Discord communities, Develop moderation policies and train moderation teams, Support studios in launching and managing creator programs, Build and scale the managed services offering
Seniority
Mid-Senior, hands-on IC