Associate Operational Exam & Business Support Analyst (SMB)
Core
Support the Vendor Relationship Manager in maintaining operational integrity and regulatory compliance for third-party vendors within the Small Business Lending unit.
Role type
Associate Operational Exam & Business Support Analyst (SMB)
Builds
Operational control frameworks and vendor governance models for the Small Business Lending lifecycle.
Domain
Financial Services / Small Business Lending / Vendor Risk Management
Deliverable
dashboards & analysis
Required skills
Advanced Excel/Google Sheets, PowerPoint/Google Slides, process monitoring, risk assessment, audit preparation, CAP remediation, regulatory compliance knowledge
Preferred skills
Small Business lending experience, audit support experience
Technologies
Excel, Google Sheets, PowerPoint, Google Slides
Responsibilities
Execute monitoring and testing of vendor processes to ensure documented workflows and operational resilience; Assess vendor risk across customer acquisition and servicing to align with internal policies and regulations; Analyze vendor-level performance metrics to identify operational friction and control gaps; Update performance scorecards and track escalation pathways for governance reviews; Prepare for audits and regulatory exams and support Corrective Action Plan (CAP) remediation; Partner with Vendor Manager to align third-party operations with business strategy.
Seniority
Associate, hands-on IC