Customer Advocate
Core
Full-time Customer Advocate resolving issues, recovering lost customers, and turning feedback into product improvements for Zipline's global drone delivery operations.
Role type
Senior IC customer support specialist (logistics/healthcare)
Builds
Autonomous drone logistics system for healthcare, food, and retail
Domain
Logistics + Healthcare + Autonomous Drones
Deliverable
client delivery
Required skills
inbound support across phone/email/chat/SMS, outbound recovery conversations, cross-system investigation, case ownership, partner support, trend analysis, CRM/ticketing tool usage
Preferred skills
Spanish proficiency, hospitality/logistics/tech background
Technologies
CRM, ticketing, contact-center tools
Responsibilities
Deliver warm inbound support for order delays, delivery status, and account questions; conduct proactive outbound calls to win back lapsed customers; investigate multi-system issues to resolve in one touch; coordinate internal teams to close cases; document root causes and outcomes; identify recurring friction points; partner with Ops/Product/Engineering to eliminate issues; improve support tools and playbooks.
Seniority
Junior to Mid-level, hands-on IC
