Senior Chargeback & Fraud Analyst
Core
Manage and optimize the end-to-end chargeback lifecycle, including notifications, representment, operational controls, and financial performance, while ensuring compliance with card scheme and partner SLAs.
Role type
Senior IC fraud prevention and chargeback analyst
Builds
Smarter and more scalable ways to manage fraud and chargebacks
Domain
Fintech, payments, banking, fraud risk
Deliverable
production ML models | dashboards & analysis | client delivery
Required skills
Chargeback lifecycle management, representment strategy, card scheme rules knowledge, fraud investigation, data analysis, KPI monitoring, process optimization, stakeholder management, regulatory compliance
Preferred skills
SQL, data visualization, process automation, AI tools, experience with acquirers/issuers/banks, knowledge of Brazilian payments regulations
Technologies
SQL, AI tools, automation platforms
Responsibilities
Manage and optimize the end-to-end chargeback lifecycle; Act as a trusted advisor to merchants on fraud best practices; Monitor and analyze key fraud and chargeback indicators; Conduct complex fraud and chargeback investigations; Map and continuously improve operational processes; Build and monitor operational and executive dashboards; Partner with Product and Engineering to develop new features and automations; Collaborate with acquirers and banking partners on strategic flows; Monitor changes in card scheme rules and regulations; Support the management and resolution of operational incidents.
Seniority
Senior, hands-on IC