Training Associate | Boston
Core
Support new team members from onboarding through accreditation, coaching them in-store to deliver exceptional coffee and hospitality.
Role type
Training Associate (Coffee Operations)
Builds
Confident, capable teams that deliver exceptional coffee and hospitality
Domain
Food & Beverage / Coffee
Deliverable
product features
Required skills
Barista training experience, milk steaming expertise, latte art technique, product quality adherence, cross-functional collaboration, time management
Preferred skills
Master of time management, expert in milk steaming, clean latte art pouring
Technologies
None
Responsibilities
Oversee and track barista journey through new hire training program, lead new hire orientations and seasonal drink trainings, conduct shift lead training certifications, drive stores toward higher product quality standards via quarterly assessments, develop reporting tools for store performance insights, foster a learning culture, support training of future Training Coordinators
Seniority
Mid-level, hands-on IC