Backoffice Agent
Core
Back office agent supporting internal functions and handling Responsible Gaming cases to ensure a safe, compliant gaming environment.
Role type
Back office agent (customer operations)
Builds
Operational support for Betano/Kaizen Gaming's gaming platform
Domain
GameTech / Online Gaming
Deliverable
dashboards & analysis
Required skills
Customer support, Responsible Gaming case handling, Data privacy compliance, Workflow analysis, SLA management, Self-exclusion protocols, Suicide attempt handling
Preferred skills
CS systems familiarity, Data management tools
Technologies
CS systems, Data management tools
Responsibilities
Monitor operational queues, Respond to inquiries via email/phone/chat, Investigate and resolve routine and escalated issues, Handle Responsible Gaming cases and Self-Exclusion Protocols, Handle Data Privacy/Legal/Compliance requests, Identify workflow inefficiencies
Seniority
Junior to Mid-level, hands-on IC