Customer Operations - Lead Analyst
Core
Lead an OCR exception handling team to validate and correct pre-captured remittance data, ensuring high Header and Item Level Hit Rates for payment processing.
Role type
Senior IC operations lead (OCR exception handling)
Builds
Autonomous finance platform data accuracy and payment posting
Domain
Fintech / Autonomous Finance / OCR
Deliverable
production ML models | product features
Required skills
People management, batch coordination, quality assurance, process governance, KPI tracking, issue escalation, Excel proficiency
Preferred skills
Invoice processing, Account Payables
Technologies
OCR systems, Excel
Responsibilities
Oversee timely receipt and loading of document batches, enforce Exception Handling Playbook for 100% data accuracy, audit exception handling and QA processes, track operational metrics and throughput, act as primary escalation point for data discrepancies, drive process improvements to enhance HLHR and ILHR
Seniority
Senior, hands-on IC with people management