Member Support Consultant | Balaclava (full-time)
Core
Drive membership growth and retention for a premium fitness club through proactive sales outreach, community engagement, and personalized member support.
Role type
Member Support Consultant (Sales & Retention)
Builds
Membership base and community engagement for a new premium fitness facility
Domain
Fitness & Wellness
Deliverable
product features
Required skills
Proven sales capability, problem-solving mindset, communication skills, goal-driven mindset, customer focus
Preferred skills
Ability to inspire others, team collaboration
Technologies
None stated
Responsibilities
Proactively contribute to club sales budget using promotions and referrals; Generate and convert high-quality sales leads via community outreach and referrals; Achieve required number of lead contacts via telephone; Provide sales presentations and tours to prospective members; Create great member journeys via positive and personalized interactions; Achieve successful outcomes to enquiries; Open and close the club as per roster; Actively involve in member retention programs; Make regular service calls to new and existing members to recommend club-based products.
