Client Service Specialist- Wonthaggi
Core
Greet clients, handle counter/phone enquiries, perform general administration, and assist with minor hearing aid repairs and device troubleshooting.
Role type
Client Service Specialist (Medical Reception/Admin)
Builds
Hearing care services and administrative support for clients
Domain
Healthcare / Hearing Health
Deliverable
client delivery
Required skills
proactive problem solving, computer literacy, mobile technology familiarity, driver's license
Responsibilities
Greet clients and attend to counter and telephone enquiries; Cover reception and undertake general administration duties including booking appointments, processing claims, data entry, and monthly reports; Liaise with clients including children, adults, and those with complex or multicultural backgrounds; Perform minor hearing aid repairs, Bluetooth pairing, and device troubleshooting; Assist clinicians by identifying client needs and demonstrating hearing aid use.