Lock Desk Analyst
Core
Ensure SoFi company policies and procedures related to rate locks are accurate and meet loan pricing compliance standards.
Role type
Lock Desk Specialist (Mortgage Operations)
Builds
Loan pricing accuracy and profitability for SoFi members
Domain
Mortgage lending and financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Rate lock policy enforcement, loan re-pricing, data entry for interest rate locks, TRID guidelines knowledge, fee accuracy verification, loan concession processing, lock extension management, robotics outcome report monitoring, loan scrubbing, stakeholder escalation handling, team coaching and training
Preferred skills
Mortgage industry experience, Encompass system proficiency, Optimal Blue system proficiency, financial markets knowledge
Technologies
Encompass, Optimal Blue, Microsoft Excel
Responsibilities
Enforce Lock Desk policy & procedures, Assist loan officers with rate lock maintenance and loan re-prices, Monitor and track Best Effort rate locks with investors, Confirm loan pricing accuracy and profitability, Conduct systematic data entry for all interest rate lock requests and re-prices, Act as the main point of contact for escalation scenarios, Process Change of Circumstances, Loan Concessions, Lock Scrubs, and Lock Extensions, Monitor various shared email in-boxes and perform work within SLA, Act as a primary point of contact with the Loan Setup Client Experience Team, Ensure the accuracy of fees and create file structures for outbound disclosures, Monitor robotics outcome reports and scrub loans that fail to queue back up for automation or work manually, Coach, train, and educate newly onboarded teammates
Seniority
Individual Contributor, mid-level specialist