Sr. Lead Engineer - Customer Agent
Core
Build and scale Customer Agent, a conversational AI system enabling brands to interact with customers at scale.
Role type
Senior Lead Engineer (AI/Agentic Systems)
Builds
Extensible, reliable, and intelligent conversational AI platform for millions of consumers
Domain
Ecommerce + Agentic AI
Deliverable
production ML models | product features
Required skills
distributed systems, LLM-powered applications, agent workflows, orchestration, retrieval systems, technical strategy, cross-functional leadership, observability, system design
Preferred skills
conversational AI, customer support automation, 0→1 product building, AI observability, human-in-the-loop workflows
Technologies
LLMs, orchestration frameworks, retrieval systems
Responsibilities
Lead architecture and implementation of core AI platform capabilities; drive technical strategy for conversational AI; build complex AI-powered product features; partner with product and data science leaders; make critical decisions on agent architectures and reliability; establish engineering best practices for AI systems; mentor engineers; evaluate emerging AI technologies
Seniority
Senior, hands-on technical leader