Technical Business Analyst (f/m/d) – B2C Omnichannel
Core
Translate business needs into implementable, end-to-end solution concepts for the e-commerce platform and design scalable omnichannel solutions connecting backend systems with customer journeys across channels.
Role type
Senior Technical Business Analyst (B2C Omnichannel)
Builds
End-to-end solution concepts, system interactions, integration concepts, and customer journey flows for the e-commerce platform.
Domain
Telecommunications / B2C E-commerce
Deliverable
product features
Required skills
Solution design, Service-oriented architecture design, API design, Microservices familiarity, Design Thinking, Agile methodologies, Workshop facilitation, System interaction definition, Integration concept definition, Customer journey mapping, Documentation creation, Visual artifact creation (user journeys, process flows, diagrams), Jira, Confluence, Miro, Large-scale transformational program experience, Software Engineering background.
Preferred skills
AI-supported tool exploration, International platform collaboration.
Technologies
Jira, Confluence, Miro
Responsibilities
Translate business needs into implementable solution concepts for the e-commerce platform, Lead solution discovery and requirement alignment through workshops, Design scalable omnichannel solutions defining system interactions and integration concepts, Produce clear documentation and visual artifacts to guide development teams, Collaborate with international platform teams to ensure consistent platform evolution, Explore AI-supported tools to enhance solution design and analysis.
Seniority
Senior (5-10 years experience)