Technical Support Engineer - EMEA

EMEA - UK🌐 Remote💼 Full-time🗓 2026-07-06 → 2026-07-31

Core

Resolve technically complex customer issues for the LaunchDarkly feature management platform while improving internal workflows.

Role type

Technical Support Engineer

Builds

Customer success and platform reliability for software developers

Domain

SaaS / Feature Management / DevOps

Deliverable

client delivery

Required skills

Troubleshooting, SDK integration, programming concepts, workflow analysis, escalation management

Preferred skills

Deep technical knowledge of platform integrations

Technologies

LaunchDarkly platform, SDKs

Responsibilities

Resolve routine and moderate-complexity customer issues using established troubleshooting practices; Analyze support case trends to identify recurring issues and recommend improvements; Escalate non-routine or ambiguous cases with a recommended course of action; Develop technical depth in platform and integrations to expand independent resolution capabilities

Seniority

Mid-level, customer-facing IC

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About launchdarkly

Software Development646Oakland, CA, USFounded 2014

LaunchDarkly is the runtime control layer for the AI era. For over a decade we have helped engineering teams control what ships in production, starting with feature management and evolving into the infrastructure that governs how software and AI agents behave after deploy. With CodeControl and AgentControl, teams can update agent behavior in milliseconds, automatically roll back when something drifts, and govern every agent and feature across the organization from one place. No redeploys required. LaunchDarkly processes more than 50 trillion flag evaluations per day and serves some of the most