Continuous Improvement Specialist
Core
Identify and eliminate process friction, streamline workflows, and drive efficiency for a 100-person Customer Success team using Lean and continuous improvement practices.
Role type
Continuous Improvement Specialist (IC)
Builds
Streamlined workflows and improved service quality/speed for the Customer Success department
Domain
Digital manufacturing / Customer Success operations
Deliverable
product features
Required skills
Process mapping, root cause analysis, data analysis, system requirement definition, project management, Lean methodology, stakeholder collaboration
Preferred skills
Kaizen implementation, backlog prioritization, coaching
Technologies
Salesforce, AX/ERP, eCommerce platforms
Responsibilities
Analyze process backlogs to identify root causes; Map current-state processes and design future-state workflows; Gather and analyze data from service systems to quantify performance; Develop business requirements for system enhancements; Act as a liaison between business and technical resources; Partner with team members to drive projects to completion; Participate in and refine team huddles and leadership meetings