Professional Services Program Manager
Core
Lead cross-functional operational programs to improve deployment readiness, operational visibility, and scalability for Global Services & Support.
Role type
Senior Program Manager (Operations & Analytics)
Builds
Operational frameworks, reporting dashboards, and intake governance processes for Professional Services
Domain
Professional Services Operations / SaaS / Public Safety Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional stakeholder alignment, process improvement, data analysis, project intake governance, operational reporting
Preferred skills
AI-powered tool utilization, executive-level presentation design, automation and standardization initiatives
Technologies
Excel, Smartsheet, Salesforce, Power BI, Sigma, Google Workspace
Responsibilities
Lead cross-functional programs to improve deployment readiness and operational performance; Design and maintain reporting frameworks for deployment health and resource utilization; Review pipeline opportunities to ensure proper qualification and scoping; Map business processes and champion automation to improve efficiency; Partner with Sales, Customer Success, and Engineering to resolve cross-functional issues; Translate business needs into clear program plans with measurable outcomes
Seniority
Mid-Senior, hands-on IC