Engineering Manager, Community Support Engineering
Core
Lead the China Routing and Data Service team to build scalable routing and data solutions for the customer support journey, enabling faster resolution of guest and host issues.
Role type
Engineering Manager, Routing and Data Services
Builds
Next-generation case management platform, centralized supervisor portal, agent quality systems, and AI-powered system consistency solutions
Domain
Travel technology, Customer Support Engineering, Large-scale backend systems
Deliverable
production ML models | product features | infrastructure
Required skills
Large-scale backend system architecture, Cross-functional leadership, Strategic technical planning, Team building and retention, Product design instinct, Operational excellence, Stakeholder influence, Technical trade-off analysis
Preferred skills
Experience shipping large high-impact initiatives, Inclusive team culture building, Talent acquisition strategy
Technologies
(Not explicitly stated)
Responsibilities
Define and drive long-term technical strategy and architecture, Collaborate with cross-functional partners to design and deliver high-quality products, Lead team technical initiatives and prioritize requirements, Align technical efforts with business outcomes, Nurture a culture of technical quality and engineering excellence, Retain, grow, and hire high-performing engineers
Seniority
Senior, hands-on IC leadership
