Customer Experience Analyst
Core
Analyze customer data, map journeys, and interpret feedback to drive product improvements for Betano in Colombia.
Role type
Intermediate Customer Experience Analyst
Builds
Customer-centric strategies and product enhancements for Betano
Domain
GameTech / Gambling
Deliverable
dashboards & analysis
Required skills
Data analysis, Customer journey mapping, Feedback analysis, KPI monitoring, Data visualization, Reporting
Preferred skills
UX/UI principles, Gambling industry experience, AI-first mindset
Technologies
Excel, Tableau, Power BI
Responsibilities
Collect and interpret customer data to identify trends and pain points; Map customer journeys to identify optimization opportunities; Analyze feedback from surveys and support interactions; Create reports and present insights to stakeholders; Collaborate with product and UX teams on CX initiatives.
Seniority
Intermediate, hands-on IC