Google IT Support Engineer

PHL - Metro Manila - Inoza HQ🌐 Remote💼 Full-time🗓 2026-05-26 → 2026-09-25

Core

Primary technical escalation point for L2 Google Workspace queries, troubleshooting complex user issues, and managing security settings.

Role type

Senior Google Workspace Administrator

Builds

Operational stability and security compliance for Google Workspace environments

Domain

IT Support / Cloud Productivity

Deliverable

client delivery

Required skills

Google Workspace Admin Console, Gmail/Drive/Calendar/Google Sites, DNS (SPF/DKIM/DMARC), email routing, IMAP/SMTP, data recovery, security delegation

Preferred skills

Process improvement, technical documentation

Technologies

Google Workspace, Gmail, Google Drive, Google Calendar, Google Sites

Responsibilities

Troubleshoot and resolve complex user issues, analyze ticket data to propose process improvements, manage security settings and delegated administrators, handle advanced data management tasks, write technical documentation, escalate critical issues to vendor support

Seniority

Senior, hands-on IC

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About HelloFresh

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Even after celebrating our 10-year anniversary, we continue to see this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The