Product Operations Manager / Director, Institutional Product
Core
Senior Operations Manager owning the operational backbone for OKX's institutional business lines including Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, and Fees.
Role type
Senior IC Operations Manager (Institutional Crypto)
Builds
Scalable operational frameworks, SOPs, and automation workflows for institutional clients across multiple business lines.
Domain
Institutional Crypto & Digital Asset Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Institutional financial services operations, data analytics, AI-assisted workflows, stakeholder management, regulatory compliance knowledge, process optimization, training program design
Preferred skills
Python/scripting for automation, orderbook mechanics, market making programs, internal ops portal design
Technologies
LLM workflows, automation agents, no-code/low-code platforms, internal messaging portals, ticketing systems
Responsibilities
Run daily operations across institutional business lines, identify operational gaps using data analytics, design scalable operational frameworks, drive incremental and strategic optimization, build structured training for RMs and clients
Seniority
Senior, hands-on IC
