Operations Manager
Core
Manage daily operations for the New York market, ensuring best-in-class experiences for customers and chefs while driving operational strategy and scalability.
Role type
Senior Operations Manager (Market Lead)
Builds
Fresh, ready-to-eat meals delivered from chefs to homes
Domain
Food delivery / Marketplace
Deliverable
product features
Required skills
Operational oversight, labor management, resource allocation, performance analysis, process improvement, cross-functional communication
Preferred skills
Cold storage operations, logistics, analytical problem-solving, leadership
Technologies
Operational dashboards, reporting tools
Responsibilities
Monitor real-time operations to ensure adherence to SOPs; Manage labor scheduling and shift handovers; Ensure optimal staffing during peak and off-peak hours; Track and analyze performance metrics; Prepare end-of-shift reports and propose improvement solutions.
Seniority
Senior, hands-on IC