Professional Services Manager II
Core
Customer-facing technical deployment expert responsible for implementing, configuring, validating, and supporting Axon public safety technology in the field.
Role type
Senior IC field services manager
Builds
Axon public safety technology deployments (Fleet, ALPR, Interview Room, cameras, networking)
Domain
Public safety / Network infrastructure / Hardware installation
Deliverable
physical/clinical work
Required skills
TCP/IP networking, network troubleshooting, hardware installation, low-voltage cabling, Windows systems, root-cause analysis, project management
Preferred skills
Experience with vehicle-based technologies, third-party installation partner management
Technologies
Axon Fleet, ALPR, IP cameras, Cradlepoint routers, Windows, TCP/IP, LAN, WAN, VPN, VLAN, DHCP, DNS, cellular networks
Responsibilities
Lead field deployments from pre-installation planning through customer handoff; Install and configure network-connected hardware, software, and infrastructure; Troubleshoot complex hardware, software, and networking issues; Train customers on system operation and administration; Document site assessments and deployment reports
Seniority
Senior, hands-on IC