Product Operations Manager (Account Security) – TikTok
Core
Lead emergency response for account security incidents, define security incident response SOPs, and own the rollout of account security operations tools.
Role type
Senior IC product operations manager (account security)
Builds
Account security operations tools and incident response workflows
Domain
Social media platform security
Required skills
security incident response, process development, security program operations, business process management, requirements analysis, account security, cybersecurity, information security, digital identity security
Preferred skills
industry best practices in security domains
Technologies
none stated
Responsibilities
Partner with Security Product, Legal & Compliance, Privacy, Risk Control, and Customer Service to define core metrics, SOPs, and handling mechanisms for security incident response; Lead emergency response for account security incidents including root cause analysis, cross-functional coordination, and communication with leadership; Own requirements gathering, capability iteration, and rollout of account security operations tools; Manage budgets and monitor metrics related to security experience and review/triage efficiency.
Seniority
Senior, hands-on IC
