平台产品经理-体验与服务
Core
Plan, design, and launch a customer service platform to support scalable operations, optimize workflows, and drive intelligent upgrades using AI.
Role type
Senior Product Manager (Customer Service Platform & AI)
Builds
A scalable customer service platform with AI capabilities
Domain
Customer Service / Enterprise Software / AI
Deliverable
product features
Required skills
Platform product design, business process optimization, data-driven operations, AI/LLM application design, cross-functional collaboration
Preferred skills
Experience with AI Agents, task orchestration, human-AI collaboration
Technologies
Large Language Models (LLM), AI Agents
Responsibilities
Plan and design customer service platform features, optimize operational workflows, build data-driven management capabilities, explore AI integration for service scenarios, collaborate with engineering and algorithm teams.
Seniority
Senior, hands-on IC
