TikTok Shop - Customer Experience Program Manager, Loyalty & Support
Core
Drive end-to-end buyer experience, build trust, and enhance satisfaction and loyalty for TikTok Shop customers across the global e-commerce ecosystem.
Role type
Senior Customer Experience Program Manager
Builds
Buyer support experiences, trust mechanisms, and loyalty initiatives for TikTok Shop
Domain
E-commerce / Marketplace
Deliverable
product features
Required skills
Data analysis, analytical problem solving, detailed planning, stakeholder alignment, project management, business case development, BRD creation, go-to-market execution
Preferred skills
E-commerce or marketplace experience, SQL, cross-cultural collaboration, working in high-growth environments
Technologies
SQL