TikTok Shop - Operations Control Supervisor, Sort Center
Core
Central coordination hub for a sorting center, overseeing inventory flow, labor, and operational resources across inbound, warehouse, and outbound functions to maximize sorting efficiency and standardize operations.
Role type
Operations Control Supervisor (Logistics)
Builds
Scalable logistics capabilities for TikTok Commerce across global markets
Domain
E-commerce fulfillment and parcel logistics
Required skills
capacity balancing, operational disruption management, cross-functional coordination, data-driven decision making, resource allocation, bottleneck identification, continuous improvement, performance reporting
Preferred skills
large-scale distribution center experience, operational planning, flow control, capacity planning, dispatch coordination, control tower functions, WMS/TMS/labor planning systems, process improvement leadership
Technologies
WMS, TMS, labor planning systems, operational reporting systems
Responsibilities
Coordinate and optimize inventory flow across inbound, warehouse, sortation, and outbound functions; Monitor facility-wide capacity and throughput to prevent bottlenecks; Oversee warehouse space utilization and inventory movement; Partner with Operations, Transportation, Yard, and Planning teams; Lead operational response efforts during disruptions; Dynamically allocate resources to maintain service level commitments; Analyze operational performance data to drive continuous improvement; Develop and distribute daily operational reports; Serve as key escalation point for cross-functional issues
Seniority
Mid-level, hands-on IC