Senior Risk Tools & Automation Lead
Core
Transform risk and fraud investigation tools and workflows by owning the end-to-end agent experience and driving development of efficient, intuitive, and scalable operational solutions.
Role type
Senior Product Lead (Risk Operations & Automation)
Builds
Next-generation risk workbenches and automated operational solutions for risk and fraud investigation teams
Domain
Financial Services / Risk Management / Fraud Prevention
Deliverable
product features
Required skills
Product strategy, workflow optimization, stakeholder management, requirements translation, roadmap management, backlog prioritization, cross-functional collaboration, automation strategy, AI integration, process improvement
Preferred skills
Experience with risk tools, fraud investigation processes, AI/ML in operations
Technologies
None explicitly stated
Responsibilities
Own and continuously improve the end-to-end experience of risk and fraud investigation teams covering case intake, investigation, decision-making, documentation, and quality reviews; Establish structured feedback channels and collaborate with Training, Quality, and Workforce Management teams to ensure new tools are effectively introduced; Translate operational needs into clear business requirements, user stories, and acceptance criteria; Own the operational risk tooling roadmap and backlog, prioritizing improvements according to business impact, efficiency gains, risk reduction, and regulatory requirements
