TikTok Shop - Operations Business Analyst
Core
Partner with business leaders and operations teams to define analytics needs, monitor performance, investigate business questions, and build self-service reporting solutions for the global Service and Support organization.
Role type
Business Analyst (Operations & Analytics)
Builds
Interactive dashboards, data visualizations, and automated reporting workflows
Domain
E-commerce, Global Service Operations
Deliverable
dashboards & analysis
Required skills
SQL, data visualization tools (Tableau, PowerBI), KPI definition and monitoring, root-cause analysis, data quality validation, stakeholder communication, requirement translation
Preferred skills
Python/R scripting, experience in service operations or contact centers, global stakeholder management
Technologies
SQL, Tableau, PowerBI
Responsibilities
Partner with stakeholders to translate ambiguous business questions into structured analyses; Define, benchmark, and track key performance indicators against business goals; Monitor operational metrics to identify anomalies and investigate root causes; Develop weekly, monthly, and quarterly business reviews with clear findings; Collect and analyze operational data from multiple sources to ensure accuracy; Build and maintain self-service reporting tools and automate recurring data workflows.
Seniority
Junior to Mid-level, hands-on IC
