Quality Assurance Analyst - Swahili Speaking
Core
Quality Assurance Analyst ensuring user-generated content compliance with community guidelines for TikTok's international products, involving reading, viewing, listening, and examining images, videos, and text.
Role type
Quality Assurance Analyst (Content Safety)
Builds
Data annotation services and search operation services for international products
Domain
Social Media / Content Safety
Deliverable
production ML models
Required skills
Swahili fluency, English fluency, content moderation, quality inspection, process optimization, stakeholder management, data analysis, guideline localization, training delivery
Preferred skills
project management, project operation, familiarity with users' Internet usage habits
Technologies
internal evaluation system
Responsibilities
Perform daily operational tasks such as quality inspection, guidelines and process optimization, queue assignment, and handling escalations; Conduct daily audits on an internal system and provide error analysis; Monitor quality scores of evaluators and conduct root cause analysis; Monitor project data, record daily output and quality scores, and prepare data analysis/reports; Localize guidelines and design training schedules; Deliver process/product/guideline training to new joiners; Set up product knowledge tests and share result analysis.
Seniority
Individual Contributor