Senior Software Engineer - Customer Agent
Core
Building the future of Customer Agent, Klaviyo's AI-native conversational platform to enable autonomous service and agentic commerce experiences at scale.
Role type
Senior Full Stack Engineer (AI-native conversational platform)
Builds
Intelligent workflows, conversational experiences, tools integrations, retrieval systems, onboarding flows, observability, and multi-channel customer engagement for brands.
Domain
Ecommerce, AI-native conversational platforms, agentic commerce
Deliverable
production ML models | product features
Required skills
End-to-end software development, scalable system architecture, technical leadership, mentoring, code review, testing and deployment cycles, product mindset, cross-functional collaboration, AI-native product development, LLM experimentation, agentic workflows.
Preferred skills
Python, React, conversational AI systems, workflow engines, agentic platforms, retrieval systems, embeddings, LLM orchestration, cloud-native solutions (AWS), customer support/commerce software, multi-tenant SaaS, observability, AI quality/evaluation tooling.
Technologies
Python, React, AWS, LLMs, retrieval systems, embeddings
Responsibilities
Design, build, and scale systems powering intelligent workflows and conversational experiences; develop foundational platform capabilities and customer-facing experiences; act as a technical leader and mentor; deploy well-designed, tested solutions prioritizing reliability and scalability.
Seniority
Senior, hands-on IC with leadership responsibilities
