平台客服交付督导 - 抖音电商
Core
Manage daily operations of a customer service team for Douyin E-commerce, ensuring stable delivery of service projects and meeting key performance metrics.
Role type
Senior Customer Service Delivery Supervisor
Builds
Customer service operations and support for Douyin E-commerce platform
Domain
E-commerce / Customer Service
Required skills
Team management, Scheduling, KPI tracking, Quality assurance, Conflict resolution, Data analysis, Process execution, Training & coaching
Responsibilities
Manage daily team scheduling, attendance, and task allocation; Track and improve core service metrics (answer rate, response time, CSAT, etc.); Enforce service standards and conduct quality audits; Coach team members on skills and performance; Handle escalated complaints and system anomalies.