Manager, Aftersales Mobiles Field Operations
Core
Develop, execute, and scale mobile and field service operations for Faraday Future's AI Robotics products to ensure operational readiness and support product deployment.
Role type
Manager, Aftersales Mobile Field Operations
Builds
Mobile service programs, service fleets, and field service workflows for AI Robotics products
Domain
Automotive, Robotics, Electric Vehicles (EV)
Deliverable
client delivery
Required skills
Strategic leadership, mobile and field operations management, end-to-end service workflow design, team leadership and mentorship, cross-functional collaboration, vendor and partner management, KPI development and monitoring, critical incident response planning, diagnostic tools integration, regulatory compliance management
Preferred skills
Experience with AI-enabled robotics or intelligent hardware systems, scaling mobile service programs, remote diagnostics and OTA updates, managing external service provider networks, developing service training programs and field playbooks
Technologies
Remote diagnostics tools, OTA update systems, connected product ecosystems
Responsibilities
Develop and execute mobile and field service strategy; oversee day-to-day mobile and onsite service operations including diagnostics and repair execution; establish and manage end-to-end field service workflows; define and implement mobile service programs including fleet requirements; lead and develop a team of mobile service engineers and field technicians; partner with Engineering, Quality, and Supply Chain teams for issue resolution; manage external service providers and partners; develop and monitor KPIs for service performance; lead response planning for high-priority field issues; collaborate on enhancing diagnostic tools and service workflows; ensure compliance with safety and regulatory requirements
Seniority
Manager, hands-on operational leadership
