Quality & Training Specialist - LMO (Urdu Expertise)
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis (RCA) on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure consistent enforcement of Trust & Safety standards.
Role type
Quality Assurance & Training Specialist (Trust & Safety)
Builds
Operational guidelines, quality dashboards, and calibrated enforcement standards for content moderation teams.
Domain
Trust & Safety / Content Moderation / High-volume Operations
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis (RCA), Policy interpretation, Data visualization, Stakeholder management, Urdu fluency, English fluency, QA tool proficiency
Preferred skills
Experience in high-volume operational environments, Attention to detail
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