Fraud Operations Team Lead
Core
Lead a team of Operations Associates in Risk/Fraud Operations while handling complex high-risk escalations and conducting quality reviews.
Role type
Senior IC Risk/Fraud Operations Team Lead
Builds
Operational excellence in fraud detection and risk management for Stripe's global business
Domain
Financial services / Fraud prevention
Required skills
Team leadership, complex case investigation, root cause analysis, data-driven decision making, cross-functional collaboration, strategic planning, mentoring
Preferred skills
Risk review expertise, policy/compliance operations knowledge, fraud detection tools proficiency, incident management workflows
Technologies
Jira, incident management workflows
Responsibilities
Coach and develop Operations Associates, monitor team performance against KPIs, handle complex high-risk escalations, lead root cause analyses, develop sustainable solutions to systemic issues, advocate for product and process improvements
Seniority
Senior, hands-on IC
