Search Content Quality Assessment Associate (For GEC English)
Core
Identify gaps and biases in assessment rules, handle complex escalated cases, and codify insights into reusable team assets to improve search content quality on TikTok.
Role type
Senior IC content quality assessment specialist (search)
Builds
Search content quality standards, judgment criteria, and operational guidelines for TikTok's e-Commerce search function
Domain
E-Commerce, Search, Content Moderation
Required skills
Content/search evaluation, rule interpretation, risk identification, case analysis, SOP development, cross-functional collaboration
Preferred skills
Complex case handling, policy-based risk control, quality assurance leadership, product requirement translation
Technologies
N/A
Responsibilities
Identify gaps and systemic biases within assessment rules; Handle complex, ambiguous, or contentious cases escalated by assessors; Codify insights from typical cases into reusable team assets; Enhance assessors' ability to handle complex scenarios through training and reviews; Maintain vigilance regarding high-risk scenarios and anomalous patterns; Translate frontline operational issues into product and R&D requirements
Seniority
Senior, hands-on IC