VOC体验洞察高级产品经理（AI Agent方向） - 抖音电商
Core
Design and build an end-to-end product system for Voice of Customer (VOC) perception, early warning, root cause analysis, and closed-loop resolution to drive consumer experience optimization on Douyin E-commerce.
Role type
Senior Product Manager (AI Agent & VOC Data Platform)
Builds
Intelligent VOC analysis platform, data dashboards, and Large Model Agent/Skill workflows for consumer feedback processing.
Domain
E-commerce / AI / Large Language Models
Deliverable
production ML models
Required skills
VOC user feedback management, data product design, Large Model Agent design, Prompt engineering, Skill flow design, Label system iteration, Algorithm collaboration, Data analysis, Cross-functional project management
Preferred skills
Experience in e-commerce experience governance, Consumer service, Data product, Model accuracy/recall optimization
Technologies
Large Language Models (LLM), Agents, Skills, Prompt Engineering
Responsibilities
Design the full-link VOC product system from perception to effect evaluation; Design VOC data platforms and dashboards for business decision support; Design and optimize Large Model Agent skills for core VOC identification and analysis tasks.
Seniority
Senior, hands-on IC
