TikTok Shop - Fulfillment Optimization Manager, Data & Analytics
Core
Optimizing last-mile fulfillment performance and transportation strategies for TikTok Shop by analyzing operational data and driving improvements across service providers.
Role type
Senior IC fulfillment optimization manager (data & analytics)
Builds
Scalable and efficient transportation strategies for TikTok Shop's last-mile network
Domain
E-commerce logistics and supply chain
Deliverable
dashboards & analysis
Required skills
SQL, Python, root cause analysis, SLA design, carrier scorecard management, operational KPIs, cross-functional leadership
Preferred skills
R, last-mile routing, network planning, capacity management, 3PL/carrier management, high-volume logistics environments
Technologies
SQL, Python, R, data visualization tools
Responsibilities
Monitor and improve last-mile service provider performance metrics (on-time delivery, SLA, exceptions, loss/damage); Conduct deep-dive analysis to identify performance gap drivers; Partner with Operations, Product, and Data Science to improve fulfillment decision logic; Develop and drive performance improvement plans with stakeholders; Build reporting dashboards and operating mechanisms for performance reviews; Lead business reviews with internal teams and external partners.
Seniority
Senior, hands-on IC
