Product User Experience Lead, Global E-commerce
Core
Lead user experience research and optimization for TikTok's global e-commerce platform, focusing on the end-to-end transaction journey (cart, checkout, payment, fulfillment) and core merchant operations (product management, order processing, marketing tools, data reporting, settlement).
Role type
Senior Product User Experience Lead (Global E-commerce)
Builds
TikTok's global e-commerce ecosystem for users and merchants
Domain
E-commerce, Global Retail
Deliverable
product features
Required skills
User experience research, Data analysis, Conversion funnel analysis, System architecture understanding, Qualitative and quantitative research methods, Cross-functional collaboration
Preferred skills
Commercial product experience, E-commerce domain expertise, Merchant or customer interaction experience, Business process mapping
Responsibilities
Design and execute user and merchant research (interviews, usability testing, log analysis), Identify key conversion points and experience issues, Drive experience improvements from discovery to implementation, Participate in cross-functional reviews of research initiatives
Seniority
Senior, hands-on IC