体验与治理运营（零售即送）-抖音生活服务
Core
Monitor and resolve fulfillment, refund, and complaint issues in instant retail delivery to protect consumer experience.
Role type
Senior operations specialist (governance & risk)
Builds
Merchant onboarding rules, process controls, violation penalties, and exit criteria for instant retail delivery.
Domain
Retail / Instant delivery / Local life services
Required skills
data analysis, SQL, problem decomposition, cross-functional collaboration, risk assessment, rule design, stakeholder management
Preferred skills
experience in instant retail, flash delivery, e-commerce fulfillment, or local life services
Technologies
data dashboards, Excel, SQL
Responsibilities
Monitor fulfillment, refunds, and complaints to identify anomalies; Design and implement merchant governance rules (admission, control, penalties, exit); Collaborate with product, data, and engineering to productize manual checks into automated rules; Lead cross-team专项治理 (governance) initiatives for high-impact issues; Build and track governance metrics and dashboards to evaluate rule effectiveness.