TikTok Shop - Seller&Creator Automation Program Manager
Core
Designing and scaling automated agent capabilities to resolve seller and creator service scenarios without human intervention.
Role type
Senior Program Manager, Service Automation & LLM Agents
Builds
Executable Skill contracts and agent tool layers for marketplace governance
Domain
E-commerce marketplace governance and automation
Deliverable
production ML models
Required skills
LLM agent mechanics, tool calling, ReAct-style loops, experiment design, SQL, API specification, change management
Preferred skills
Multi-regional operations, eCommerce marketplace experience, creator ecosystem experience
Technologies
MCP tools, LLM frameworks
Responsibilities
Define agent resolution scope via Skill contracts, shape agent tool layers, set automation boundaries with policy teams, launch solutions via controlled experiments, scale capabilities across markets, own automation metrics, monitor production resolution quality
Seniority
Senior, hands-on IC
