Partner Operations Manager, APAC (LIVE & Monetization), Trust & Safety
Core
Manage end-to-end operations for Live Content Moderation across vendor partners in the APAC region, ensuring SLA compliance and driving quality improvements for TikTok's Trust & Safety ecosystem.
Role type
Senior Operations Manager (Vendor/BPO Management)
Builds
Live moderation services, quality dashboards, and AI-augmented moderation workflows for TikTok's partner footprint.
Domain
Social Media / Trust & Safety / Outsourced Operations
Required skills
Vendor operations management, SLA compliance monitoring, Root Cause Analysis (RCA), data-driven performance reporting, policy rollout execution, stakeholder management, Gen AI integration, crisis management, cross-functional coordination, upskilling program design
Preferred skills
Gen AI/LLM tool integration, AI evaluation metrics knowledge, red-teaming methodologies, Tableau/Looker/SQL proficiency, BPO workforce management tools, operational crisis management
Technologies
Tableau, Looker, SQL, BPO workforce management tools, real-time queue monitoring platforms, AI-assisted triage tools, auto-labeling systems
