TikTok Shop - After-sales & Arbitration Automation Program Manager
Core
Design automated liability determination systems and layered decision-making mechanisms for after-sales and arbitration scenarios in international e-commerce.
Role type
Program Manager (LLM Strategy & Automation)
Builds
Intelligent strategy solutions, automated decision systems, and decision flows for dispute resolution.
Domain
E-commerce, Dispute Resolution, Large Language Models (LLM)
Deliverable
production ML models
Required skills
Large Language Models (LLM), prompt tuning, Agent/Tools/Skills orchestration, rule engines, decision flows, SQL, data analysis, structured thinking
Preferred skills
Classification models, LLM-assisted decision making, e-commerce after-sales strategy, intelligent review systems
Technologies
LLM, SQL, Rule Engines, Agent Frameworks
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