售后体验与智能化管理专家-TikTok Shop
Core
Analyze post-sales experience and service issues via user research and CPO signals to identify pain points, define optimization strategies, and track metrics like NPS and CSAT to improve the buyer and seller experience on TikTok Shop.
Role type
Senior Product/Strategy Manager (Post-Sales Experience & AI)
Builds
Post-sales product features (UI, rules, help center) and optimized service policies for the Southeast Asian market
Domain
E-commerce / Post-sales Operations / AI & Large Language Models
Deliverable
product features
Required skills
User research and voice of customer analysis, Data mining and root cause analysis, Product strategy and roadmap design, Cross-functional collaboration, Rule and policy optimization, Southeast Asian market knowledge
Preferred skills
Experience with Large Language Model (LLM) applications, E-commerce or marketing background
Technologies
Large Language Models (LLM), CPO signals
Responsibilities
Collect and analyze user feedback to identify post-sales pain points, Collaborate with product and engineering teams to iterate post-sales features, Research and implement industry best practices for post-sales rules, Track post-sales metrics (NPS, CSAT, duration) to drive experience improvements