Quality & Training Specialist, Live & Monetization - Lisbon - Italian Speaker
Core
Conduct analytical audits of human moderation, perform Root Cause Analysis on quality issues, interpret safety policies, and lead training rollouts for BPO staff to ensure consistent enforcement of Trust & Safety standards.
Role type
Quality Assurance & Training Specialist (Trust & Safety)
Builds
Operational guidelines, calibration standards, and training materials for content moderation teams
Domain
Trust & Safety / Content Moderation
Deliverable
dashboards & analysis
Required skills
Analytical auditing, Root Cause Analysis, Policy interpretation, Data visualization, Stakeholder management, Italian fluency, English fluency
Preferred skills
Live and Monetization policy knowledge
Technologies
QA dashboards, RCA tools, calibration platforms, AI tools
Responsibilities
Conduct regular analytical audits of human moderation to ensure compliance with data protection and Trust & Safety standards. Perform deep-dives into recurring quality issues through Root Cause Analysis to identify error patterns and drive process optimization. Act as an authority to provide expert judgment on complex, ambiguous, or high-risk cases under quality methodologies. Lead calibration sessions to ensure consistency across different moderation teams. Manage and resolve unprecedented "edge cases" with speed and accuracy. Lead or support training rollouts for new policy changes and operational guideline updates for BPO staff.
Seniority
Individual Contributor
